Refund policy

Return & Refund Policy

At Unique Furniture, customer satisfaction is important to us. If your purchase does not meet your expectations, we aim to make the return and refund process simple and transparent.

Eligibility

This Return & Refund Policy applies to all orders delivered within the United States.

Return Window

You may request a return within 30 days of receiving your order. Unfortunately, we cannot accept return requests submitted after the 30-day period has expired.

Return Conditions

To qualify for a return, items must:

  • Be unused and in their original condition.
  • Include all original packaging, accessories, manuals, and components.
  • Be accompanied by proof of purchase, such as your order confirmation or receipt.

Products that have been used, damaged by the customer, or returned without original packaging may not be eligible for a refund.

Non-Returnable Items

The following items are not eligible for return:

  • Gift cards
  • Clearance or final sale items
  • Products marked as non-returnable at the time of purchase
  • Customized or made-to-order products (if applicable)

How to Start a Return

To request a return, please contact our customer support team with:

  • Your order number
  • The product you wish to return
  • The reason for the return

Our team will provide you with return instructions and the return shipping address.

Customer Contact Information:

  • Email: sales@uniquefurnituresanjose.com
  • Phone: +1 408-649-6222

Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective.
  • The wrong item was delivered.
  • The product received does not match the order placed.

In these situations, Unique Furniture will cover the return shipping costs and arrange a replacement or refund.

Refund Process

Once your returned item has been received and inspected, we will notify you of the approval status of your refund.

If approved:

  • Refunds will be issued to the original payment method.
  • Refund processing typically takes 5–14 business days.
  • Depending on your bank or payment provider, additional processing time may apply before the funds appear in your account.

Original shipping charges are non-refundable unless the return is due to our error.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • A description of the issue
  • Clear photos of the damaged or incorrect item

Once verified, we will provide either:

  • A replacement product, or
  • A full refund

at no additional cost to you.

Order Cancellation

Orders may be canceled only before they have been processed or shipped.

If your order has already shipped, it can no longer be canceled and the standard return process will apply after delivery.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact our customer support team:

  • Store Name: Unique Furniture
  • Address: 1130 Foxworthy Ave, San Jose, CA 95118, United States
  • Phone: +1 408-649-6222
  • Email: sales@uniquefurnituresanjose.com
  • Business Hours: Our customer service hours are from 10:00 AM–7:00 PM (Monday - Saturday), Sunday 11:00 AM–6:00 PM (GMT-07:00) PST
  • Order Cut-off Time: 7 PM (GMT-07:00) PST